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FAQs

How long will shipping take?

We ship with Shippit and Couriers Please. We provide every order with tracking information so you can track the progress of your shipment. Please allow anadditional 1-5 days from the Estimated Delivery Date for deliveries due to Covid-19.


I bought an item on pre-sale but it hasn't arrived?

Check your order confirmation for the due date your pre-order is to be shipped. You will receive updates and shipping information via email when your pre-order has been shipped.


I would love to chat more about becoming a Smor Store trade partner!

We love working with hotels, Airbnb’s, restaurants, cafes and interior designers. If you’d like to become a trade partner, please email info@smorstore.com and we’ll be in touch as soon as possible. 


I would love to become a Smor Store stockist! 

Yay! We love to work with like-minded bricks and mortar retailers, and online retailers. If you’d like to become a stockist, please email info@smorstore.com and we’ll be in touch as soon as possible.


What is your packaging made from?

Packaging with purpose is one of our brand mottos. We are very mindful of excess packaging and the impact this has on the environment. Our packaging is plastic free, Australian made, recyclable and reusable. On some occasions, Australia Post may add plastic sticky tape without our consent or knowledge - please let us know if this is the case. 

 

What food or liquid can I put in the kids bamboo dinnerware?

Our bamboo dinnerware can be used for hot and cold food, as well as hot and cold liquid.

 

Can I put kids bamboo dinnerware in the dishwasher?

Yes, you can put our bamboo dinnerware in the dishwasher with a maximum temperature of 60 degrees celsius. We do recommend hand washing our bamboo dinnerware with warm water and a gentle detergent to ensure it’s longevity - if you have time! 

 

Can I put kids bamboo dinnerware in the microwave or the oven?

No, our bamboo dinnerware products are not microwave or oven friendly. 

 

What are your kids bamboo dinnerware products made from?

Our range of bamboo dinnerwareis made using bamboo fibre blended with corn fibre, 100% food-grade melamine binder, and 100% food safe non-toxic water based pigments. They are FDA and LFGB food safe approved, and are free from BPA, PVC, formaldehyde,  cadmium, phthalates, lead and mercury.


What do you use to colour your kids bamboo dinnerware products?

Our manufacturer uses 100% food-safe non-toxic water based pigments.


I have noticed my kids bamboo dinnerware products are a little faded, why is this?

Bamboo is a light coloured natural fibre and therefore when it's mixed with 100% food-safe non-toxic water based pigments, it won't ever be 100% opaque in colour. 


My child accidentally dropped her kids bamboo dinnerware on the ground and it's now cracked. Why is this?

Our bamboo products are made from a natural material, bamboo. Therefore care should be taken when using them. If they are dropped or thrown, they may break or crack. We do not offer refunds or exchanges for items that have broken or cracked to due them being dropped or thrown. Adult guidance is recommended for all children of all ages.

 

My items are faulty

Please view our detailed Returns page.


 


 


 

 

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