FAQs | T&Cs

 

How long will shipping take?

We ship with Shippit and Couriers Please. We provide every order with tracking information so you can track the progress of your shipment. Please allow anadditional 1-7 days from the Estimated Delivery Date for deliveries due to Covid-19. All orders are sent "Authority To Leave" due to Covid-19. We will not deliver to PO Box addresses. 

  

What is your packaging made from?

Packaging with purpose is one of our brand mottos. We are very mindful of excess packaging and the impact this has on the environment. Our packaging is plastic free, Australian made, recyclable and reusable. 

  

What is your return and exchange policy?

  • Smor Kitchen does not offer refunds or exchanges on goods due to change of mind. 
  • Sale items or samples will not be accepted for return or exchange. 
  • Refunds are only available if the item/s is faulty, or beyond repair or replacement, within 7 days of purchase.
  • Our Kids Bamboo Dinnerware range is made from natural bamboo fibre, therefore it may crack or break if it's thrown or dropped, or used regularly.  We will not offer refunds if this happens as we cannot control how they are being used by little people.
  • If you receive the incorrect item or there was a shipping error (please note we arrange tracking for all orders from Smor Kitchen to ensure safe delivery), let us know within 7 business days. 
  • If you purchased a Smor Kitchen product from another retailer and not at  www.smorkitchen.com, we kindly ask that you get in contact with that retailer and they will kindly help you with the matter. 
  • You are required to return a product within 7 days from the date of delivery at your own expense and with tracking.
  • If the item is faulty or damaged, you must let us know within 7 days of receiving your order.
  • If the item is faulty or damaged you must advise us within 7 days of purchase. We will provide one replacement only and we will take care of shipping.
  • Refunds are only available within 7 days of purchase if the item/s is faulty or damaged. 

 

What food or liquid can I put in the kids bamboo dinnerware products?

Our bamboo dinnerware can be used for hot and cold food, as well as hot and cold liquid.

 

Can I put the kids bamboo dinnerware products in the dishwasher?

Yes, you can put our bamboo dinnerware in the dishwasher with a maximum temperature of 60 degrees celsius. We do recommend hand washing our bamboo dinnerware with warm water and a gentle detergent to ensure it’s longevity - if you have time! But it's not necessary.

 

Can I put kids bamboo dinnerware products in the microwave or the oven?

No, our bamboo dinnerware products are not microwave or oven friendly. 

 

What are your kids bamboo dinnerware products made from?

Our range of bamboo dinnerwareis made using bamboo fibre blended with corn fibre, 100% food-grade melamine binder, and 100% food safe non-toxic water based pigments. They are FDA and LFGB food safe approved, and are free from BPA, PVC, formaldehyde,  cadmium, phthalates, lead and mercury.


What do you use to colour your kids bamboo dinnerware products?

Our manufacturer uses 100% food-safe non-toxic water based pigments.


I have noticed my kids bamboo dinnerware products are a little faded, why is this?

Bamboo is a light coloured natural fibre and therefore when it's mixed with 100% food-safe non-toxic water based pigments, it won't ever be 100% opaque in colour. 


My child accidentally dropped her kids bamboo dinnerware on the ground and it's now cracked. Why is this?

Our bamboo products are made from a natural material, bamboo. Therefore care should be taken when using them. If they are dropped or thrown, they may break or crack. We do not offer refunds or exchanges for items that have broken or cracked. Adult guidance is recommended for all children of all ages.

  

Do you use affiliate links?

Yes, sometimes we use affiliate links and these are only for products we personally love and/or use, and know they would be of benefit to our readers.


 

Website terms of use

This website is operated by Smor Kitchen. 

Throughout the site, the terms “we”, “us” and “our” refer to Smor Kitchen. These Terms and Conditions govern the use of the smorstore.com website ("Site"), including all information, products, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By accessing, visiting, purchasing and/or using this Site in any manner, you engage in our "Service" and agree to be bound by these Terms and Conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions and/or changes to our website. Please re-read Terms and Conditions before any subsequent use of this site; it is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

A breach or violation of any of the Terms and Conditions will result in an immediate termination of your Services.



General Conditions

You agree not to copy, sell, reproduce, resell, exploit or duplicate, any part of the Service, use or access of the Service, or any contact on the Site through which the service is provided, without express written permission by us.

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any products supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

You understand and acknowledge that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

We reserve the right to refuse service to any person, for any reason, at any time. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. 



Use of website 

Our Site store is hosted by Shopify, who provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Smor Kitchen will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

The Site design and all graphics, information, text, content, and other material displayed on or that can be downloaded from this website are either the property of, or used with permission by Smor Kitchen and are protected by copyright, trademark and other laws and may not be used except as permitted in these terms and conditions or with the prior written permission of the owner of such material. 

If you wish to use any information, imagery or material on this site, please send an email to info@smorstore.com. 

You may not modify the information, imagery or materials located on this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. 

Any unauthorised use of any such information, imagery or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. 

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer, and you agree to accept responsibility for all activities that occur under your account or password.



Placing and accepting an order

Please follow the instructions on the website to place your orders. Your order constitutes an offer to us to buy the products and services. After receiving an order, we will send you an email acknowledging that we have received your order (“order confirmation”). While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. 

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (“shipping confirmation”). A contract with us will be formed only when you receive the shipping confirmation. The contract will relate only to those products and services whose shipment we have confirmed in the shipping confirmation. 

We will not be obliged to supply any other products or services which may have been part of your order in the same or a separate order confirmation. We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the products or services are no longer in our inventory. 

We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.



Copyright

You must comply with all proprietary and copyright notices on this Site. This Website is owned by Smor Kitchenand is subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia), you must not in any form or by any means:

a) Copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on this Site;
b) Alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this Site which can be accessed through this Site; or
c) Use or apply, for commercial purposes any material or information on this Site, without the prior written consent of Smor Kitchen.

All trademarks, brands and names appearing on this Site are the property of their respective owners.

Nothing contained on this Site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the Site without the express written permission of Smor Kitchen.



Legal capacity to transact

If you are under the age eighteen (18) years you cannot place orders with Smor Kitchen, unless with the consent of a parent or guardian. 

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years or, in the case that you are not over 18, you have the consent of a parent or guardian. 

Should Smor Kitchen suffer any damage or other losses as a result of a transaction entered into by a minor, Smor Kitchen reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Smor Kitchen.



Liability Limitation

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. 

Our maximum aggregate liability for any products supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.



Online store terms 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any code, viruses, or worms of a destructive nature.

You are prohibited from using the site or its content for any unlawful purpose to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; to submit false or misleading information; to spam, phish, pharm, pretext, spider, crawl, or scrape; to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to collect or track the personal information of others; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



Information accuracy 

We are not responsible if information made available on this site is not accurate, complete or current. We attempt to ensure that the information on this website is complete, accurate and current. Despite our efforts, the information on this Site may occasionally be inaccurate, incomplete or out of date. 

For example, products included on the website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice. We will correct any pricing errors on the website as and when discovered.

The information and material on this Site is provided for general information only and should not be relied upon, or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.



Products, services and pricing 

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time, without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



Billing, account and personal information 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For information about Refunds, Returns and Exchanges, please visit our Shipping and Returns page. For information regarding your submission of personal information through our Site, please visit our Privacy Policy page. 



Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia and shall be subject to the non-exclusive jurisdiction of the courts of Australia.

Conditions of use are subject to Australian law which governs these Terms and Conditions. We do not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances beyond of our control.

For further information, about any of the information in this statement, please contact Smor Kitchen at jaharn@smorkitchen.com. Should you wish to write us a letter or return an order, our postal address is PO Box 1211 Toowong QLD Australia 4066.

 

Privacy Policy

To view our Privacy Policy, click here.