Thank you for purchasing from Smor Store!
Before you consider a Return or Exchange, please note:
OUR RETURNS AND EXCHANGE POLICY
You are required to return a product within 7 days from the date of delivery. Refunds are only available if the item/s is faulty or damaged.
If you would like to return or exchange your purchase, please follow our procedure below.
Step 1: Filling in the Returns Form
Please download our Returns form here. This must be completed and emailed to firstname.lastname@example.org first. Please complete all details in the form including your order number, full name, phone number and return postal address, if applicable. If you receive a damaged or faulty item/s, please include photos with your Returns form by email.
Step 2: Packing your return
Following your email to Smor Store, the Returns Form must be printed and included with your returned item/s, along with your original delivery invoice. Failure to do so will delay the process further.
The item/s shall be returned in its original packaging and should not be used, cracked or broken.
Shipping costs are the responsibility of the customer, unless the item is deemed faulty.
We highly recommend postal tracking as Smor Store will not be held responsible or liable for returned item/s getting lost in the post. Remember to include a return address on the outside of your parcel.
We only accept returns via mail. Please use an Express Postal service to ensure your item is received within the accepted time frame. We use a PO Box address, so please do not add a “signature on delivery” requirement to your parcel. This will result in extended delays and/or parcel rejection. Please return your item/s to:
Smor Store, PO Box 1015, Noosaville, QLD, Australia 4567
Please note: Smor Store is not responsible or liable for the loss of items in return transit both domestically and internationally. We highly recommend using a traceable delivery method and taking note of your tracking number. Please note items received outside of the specified returns period of 14 days will not be accepted.
Step 3: Review and processing
Once the item/s has been received by Smor Store, they will undergo a review by our team and we will contact you regarding your chosen form of return.
We will also contact you to process payment for return postage if your item/s are deemed faulty). Please allow two weeks for processing.
OUR PRE-ORDER POLICY
We do not refund sale goods. These item/s are final sale item/s and can’t be returned or exchanged unless deemed faulty. This includes sample sale goods.
Occasionally, sample sale goods will be available for purchase. Please note, these goods are bound to have faults, including marks and discrepancies. When purchasing sample sale goods, the customer is always aware that the goods cannot be returned or exchanged.
For all further enquiries, please contact email@example.com.